Terms and Conditions

Last updated: September 23, 2026

Welcome to Greenery Frame. These Terms and Conditions govern your use of our website and your purchase of planters, plant stands, and other products offered through our online store.

By accessing or using our website, or by placing an order with us, you agree to these Terms and Conditions. Please read them carefully before using our website or purchasing our products.

1. About Greenery Frame

Greenery Frame is a Dutch online store offering planters, plant stands, and related products to customers.

These Terms and Conditions apply to all visitors, users, and customers who access our website or purchase products from us.

2. Eligibility

By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are purchasing on behalf of a company or another organisation, you confirm that you have the authority to enter into the agreement on its behalf.

3. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Use the website in violation of applicable laws or regulations

• Attempt to gain unauthorised access to our systems

• Interfere with the operation or security of the website

• Introduce malicious software, viruses, or harmful code

• Use automated systems to collect website content without permission

• Attempt to access another customer's account or personal information

• Use our website for fraudulent or deceptive purposes

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our website, customers, business, or legal interests.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, and other information displayed on our website are accurate and up to date.

However, minor variations may occur, particularly in relation to:

• Colour and appearance

• Texture and finish

• Measurements

• Manufacturing details

• Product packaging

Screen settings and lighting conditions may also cause colours to appear differently from the actual product.

Any measurements or specifications provided should be treated as approximate unless expressly stated otherwise.

5. Product Availability

All products are subject to availability.

If an item becomes unavailable after you place an order, we will inform you as soon as reasonably possible and may offer an alternative, provide a refund, or take another appropriate action in accordance with applicable law.

We reserve the right to limit quantities where reasonably necessary, including to prevent suspected fraudulent or abusive purchasing activity.

6. Prices

Product prices displayed on our website are stated in the applicable currency and may include applicable taxes where required by law.

Delivery charges and any other applicable costs will be displayed during the ordering process before you complete your purchase.

We reserve the right to change prices at any time. Price changes will not affect an order that has already been accepted unless otherwise permitted by law.

If a clear and obvious pricing error occurs, we reserve the right to correct the error. If an order has been affected by such an error, we will contact you and provide an appropriate solution in accordance with applicable law.

7. Orders

When you place an order, you are making an offer to purchase the selected products.

After submitting your order, you should receive an acknowledgement confirming that we have received your order. An order acknowledgement does not necessarily mean that the order has been accepted.

We may decline or cancel an order in circumstances permitted by law, including where:

• A product is unavailable

• There is an obvious pricing or product information error

• We reasonably suspect fraudulent activity

• Technical problems have affected the order

• We are unable to fulfil the order for reasons beyond our reasonable control

If we cancel an order after payment has been received, we will arrange an appropriate refund.

8. Payment

Payment must be completed using one of the payment methods made available during checkout.

You confirm that you are authorised to use the payment method provided.

Payment transactions may be processed by independent payment service providers. Their own terms and privacy policies may also apply to payment processing.

9. Delivery

We will arrange delivery to the address provided during checkout.

Estimated delivery times shown on our website are provided for guidance and may vary due to circumstances such as:

• Carrier delays

• Weather conditions

• Public holidays

• Customs procedures

• Incorrect or incomplete delivery information

• Events beyond our reasonable control

You are responsible for providing accurate and complete delivery information.

If a parcel cannot be delivered because incorrect information was supplied by you or because you are unavailable to receive it, additional delivery or handling arrangements may be necessary.

Your statutory consumer rights regarding delivery remain unaffected.

10. Risk and Ownership

Where applicable under Dutch and European consumer law, the risk of loss or damage to products generally passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.

Ownership of products passes in accordance with applicable law and the terms of the transaction.

11. Right of Withdrawal

If you are a consumer within the European Union, you may generally have a statutory 14-day right of withdrawal for online purchases.

The withdrawal period generally begins when you or a person designated by you receives the goods.

Additional information about exercising the right of withdrawal, returning products, and obtaining refunds is provided in our Refund Policy.

Nothing in these Terms and Conditions limits your statutory consumer rights.

12. Defective or Non-Conforming Products

Products supplied by Greenery Frame must comply with applicable statutory consumer guarantees and the agreement.

If a product is defective, damaged, or does not conform to the agreement, you may have legal rights to an appropriate remedy, which may include repair, replacement, price reduction, or termination of the agreement depending on the circumstances.

Please contact us as soon as reasonably possible if you experience a problem with a product so that we can help resolve the matter.

13. Returns and Refunds

Returns and refunds are handled according to our Refund Policy, together with any mandatory consumer rights applicable to your purchase.

Where a statutory right of withdrawal applies, we will process eligible refunds in accordance with applicable law.

We may require reasonable information from you to identify the order and process the return.

14. Product Care and Use

Customers are responsible for using products appropriately and following any care, assembly, installation, weight, or safety instructions supplied with the product.

Plant stands should be placed on suitable, stable surfaces and used within any stated weight or size limitations.

Planters should be used in a manner appropriate to their intended purpose. Customers should take reasonable precautions to protect floors, furniture, walls, and other surfaces from moisture, water, soil, or condensation.

Greenery Frame is not responsible for damage resulting from misuse, improper installation, unreasonable modification, failure to follow supplied instructions, or use outside the product's intended purpose, subject to applicable statutory rights.

15. Intellectual Property

Unless otherwise stated, the content available on our website, including:

• Logos

• Brand names

• Product descriptions

• Photographs

• Graphics

• Website design

• Text

• Page layouts

• Other original materials

is owned by or licensed to Greenery Frame and may be protected by intellectual property laws.

You may access and use the website for personal and lawful shopping purposes. You may not reproduce, distribute, modify, publish, or commercially exploit our protected content without appropriate permission.

16. Customer Reviews and User Content

If our website allows customers to submit reviews, photographs, comments, or other content, you are responsible for ensuring that your submissions are lawful and do not infringe the rights of others.

You must not submit content that:

• Is unlawful, threatening, abusive, defamatory, or fraudulent

• Infringes intellectual property or privacy rights

• Contains malicious software

• Contains misleading commercial claims

• Violates applicable laws or regulations

By submitting content, you confirm that you have the necessary rights to submit it.

Where legally permitted, you grant Greenery Frame a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and distribute submitted content for purposes connected with operating, promoting, and improving our business.

We reserve the right to remove content that violates these Terms or applicable law.

17. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment providers, delivery services, social media platforms, or other external services.

We do not control third-party websites and are not responsible for their content, availability, terms, or privacy practices.

Your use of third-party services may be subject to the terms and policies of those providers.

18. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

Temporary interruptions may occur because of:

• Maintenance

• Technical failures

• Software or hardware problems

• Hosting issues

• Cybersecurity incidents

• Internet or telecommunications failures

• Events beyond our reasonable control

We may modify, suspend, or discontinue parts of the website where reasonably necessary.

19. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

Subject to applicable law, Greenery Frame will not be responsible for losses that could not reasonably have been foreseen or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects mandatory consumer protections or statutory rights that cannot legally be excluded or limited.

20. Force Majeure

Greenery Frame will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, war, civil unrest, strikes, transportation disruptions, government actions, widespread technical failures, epidemics, supply shortages, or major disruptions affecting service providers.

Where such circumstances occur, we will take reasonable steps to minimise their impact and communicate relevant information where appropriate.

21. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have had an opportunity to review the Privacy Policy.

22. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our services, website, business practices, or legal requirements.

The latest version will be published on our website with an updated revision date.

Changes will not retroactively alter contractual rights or obligations where this would be prohibited by law.

23. Governing Law

These Terms and Conditions are governed by the laws applicable in the Netherlands, except where mandatory consumer protection rules in your country of residence provide you with additional rights that cannot legally be excluded.

For consumers within the European Union, mandatory consumer protection legislation applicable to the consumer's situation remains unaffected.

24. Disputes and Consumer Rights

We encourage customers to contact us first if they have a complaint or concern. We will make reasonable efforts to resolve disputes fairly and efficiently.

Consumers may also have access to dispute-resolution mechanisms or consumer protection authorities available under applicable Dutch or European law.

Nothing in these Terms prevents a consumer from exercising any mandatory legal rights or remedies available under applicable law.

25. Severability

If any provision of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue to apply.

26. Entire Agreement

These Terms and Conditions, together with our Refund Policy, Privacy Policy, and any other policies expressly incorporated into them, form the framework governing your use of our website and purchases from Greenery Frame, subject to mandatory legal rights.

27. Contact Us

If you have questions about these Terms and Conditions, your order, our products, or our policies, please contact Greenery Frame using the customer service contact details provided on our website.

We are committed to providing a transparent shopping experience and handling customer questions and concerns responsibly.