Privacy Policy

Last updated: September 23, 2026

At Greenery Frame, we respect your privacy and are committed to protecting the personal information you provide when visiting or purchasing from our Dutch online store for planters and plant stands.

This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, and what rights you may have under applicable privacy laws, including the General Data Protection Regulation (GDPR) where applicable.

1. Who We Are

Greenery Frame operates an online store offering planters, plant stands, and related products.

For privacy-related questions or requests, please contact us using the customer service details provided on our website.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Information You Provide Directly

When you place an order, create an account, contact us, or otherwise interact with our store, we may collect:

• Full name

• Billing and delivery address

• Email address

• Telephone number

• Order and transaction information

• Products purchased

• Information provided when contacting customer service

• Any other information you voluntarily provide

Payment Information

Payments may be processed through third-party payment providers. We generally do not store complete payment card details on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and applicable legal requirements.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address

• Browser type and version

• Device type

• Operating system

• Website pages visited

• Date and time of visits

• Referring website

• General website interaction information

• Cookies and similar technologies

3. How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling orders

• Delivering purchased products

• Processing payments and refunds

• Providing customer service

• Responding to questions and requests

• Managing customer accounts

• Sending order confirmations and service-related communications

• Improving our website, products, and services

• Detecting and preventing fraud, abuse, and security incidents

• Maintaining website security

• Complying with legal and regulatory obligations

• Sending marketing communications where legally permitted and, where required, with your consent

We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless required or permitted by law.

4. Legal Bases for Processing

Where the GDPR applies, we process personal information on one or more lawful bases, depending on the circumstances.

These may include:

• Contract: Processing necessary to accept and fulfil your order or provide requested services.

• Legal obligation: Processing necessary to comply with applicable laws, accounting requirements, tax obligations, or other legal duties.

• Legitimate interests: Processing necessary for purposes such as website security, fraud prevention, customer service, and improving our business, provided that these interests do not override your fundamental rights and freedoms.

• Consent: Processing based on your consent, such as certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Cookies and Similar Technologies

Greenery Frame may use cookies and similar technologies to operate and improve our website.

Cookies may be used for purposes such as:

• Essential website functionality

• Shopping cart and checkout functionality

• Remembering preferences

• Website analytics

• Understanding how visitors use our website

• Marketing and advertising, where applicable

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage cookies through your browser settings and, where available, through our website's cookie preferences.

Disabling certain cookies may affect the functionality of some parts of our website.

6. Sharing Personal Information

We may share personal information with trusted service providers when necessary to operate our online store and provide services to you.

These parties may include:

• Payment service providers

• Shipping and delivery companies

• Website hosting providers

• Ecommerce and technical service providers

• Customer service providers

• Analytics providers

• Marketing service providers, where applicable

• Professional advisers

• Government authorities or law enforcement agencies where legally required

We require service providers that process personal information on our behalf to handle that information appropriately and in accordance with applicable legal requirements.

We do not sell your personal information as a commercial commodity.

7. International Data Transfers

Some service providers we use may process personal information outside the European Economic Area (EEA).

Where personal information is transferred internationally, we will take appropriate measures required by applicable data protection law, which may include relying on an adequacy decision, appropriate contractual safeguards, or another lawful transfer mechanism.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.

The specific retention period depends on the type of information and the reason it is being processed.

When personal information is no longer required, we will delete it or anonymise it where reasonably possible, subject to applicable legal and legitimate business requirements.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account information and devices.

10. Your Privacy Rights

Where applicable under the GDPR and other relevant privacy laws, you may have rights including:

• The right to access your personal information

• The right to correct inaccurate or incomplete information

• The right to request deletion of personal information

• The right to restrict certain processing

• The right to object to certain processing

• The right to data portability

• The right to withdraw consent where processing is based on consent

• The right to lodge a complaint with a competent data protection authority

These rights are subject to certain legal conditions and exceptions.

11. Marketing Communications

If you have subscribed to receive promotional communications from Greenery Frame, we may send information about products, offers, promotions, or other store-related news.

You can unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in the communication or by contacting us.

Unsubscribing from promotional communications will not prevent us from sending essential service messages, such as order confirmations, shipping notifications, or important account communications.

12. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

Greenery Frame is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

13. Children's Privacy

Our online store is not intended to knowingly collect personal information directly from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the beginning of this policy. We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact Greenery Frame through the contact details provided on our website.

We are committed to handling privacy requests carefully and transparently and to protecting the personal information entrusted to us.